Returns & Cancellations at Möbel Ehrmann
Would you like to cancel your contract? As a consumer, you have the right to cancel the contract within 14 days of receiving the goods. Depending on the type of delivery, we distinguish between postal delivery and delivery by a courier service. Select the appropriate option below to cancel your order quickly and easily.
This is how the return of your goods works:
- Go to our returns page at www.moebelehrmann.de/retoure-paket and follow the steps described there.
- Print out your DHL return label or alternatively use the DHL QR code directly at the DHL shop.
- Then simply hand in your parcel at a DHL branch or parcel station.
Cost note:
For returns within Germany, we charge a flat-rate return fee of €2.95, which is deducted from the refund amount. For returns from abroad, you bear the full return costs yourself.
Our service team will then inform you about the next steps and coordinate the collection of the goods.
Cost note:
We charge €79 for returns sent by a forwarding agent, which will be deducted from the refund amount.
Would you like to cancel your contract before the goods have been dispatched? Please contact our customer service via our contact form and select "Return & cancellation" as the subject. We will then check the current shipping status and confirm your cancellation.
If the goods have already been dispatched, we will inform you of the next steps.