Help & FAQ

Please get in touch with us via our contact form. We will get back to you as soon as possible to find a solution.

You will usually receive your order confirmation within a few minutes of completing your order. Please also check your spam folder.

In some cases, it may take a little longer. If you have not received confirmation within 24 hours, please contact us via our contact form.

No, we do not have a minimum order value. You can shop with us at any time, regardless of the order value.

You can view the current status of your order at any time in your customer account under the ‘Orders’ tab. Once your order has been successfully dispatched, you can also find your tracking number here.

If you have placed an order as a guest, please feel free to contact us via our contact form.

Yes, you can also place an order as a guest without creating a customer account.

You will receive all the important information about your order by email.

Cancellations are only possible if your order has not yet been dispatched. To cancel your order, please contact us via our contact form or reply directly to your order confirmation by email.

Once your order has been dispatched, it can no longer be cancelled. In this case, you can return the goods upon receipt under our right of withdrawal.

If your order has not yet been dispatched, you can cancel it and then place the correct order. To do so, please contact us as soon as possible via our contact form or reply directly to your order confirmation by email.

If your order has already been dispatched, you can return the item upon receipt under our right of withdrawal and place a new order.

If you notice that your name or address has been entered incorrectly on your order, please contact us as soon as possible via our contact form or reply directly to your order confirmation by email.

Parcel delivery: €7.95

Delivery of bulky items: €19.95

Delivery by courier: free within the delivery area / €49.95 outside the delivery area

Delivery by a courier service within our delivery area is free of charge. You can check whether your delivery address is within our delivery area by entering your postcode in the shopping basket. If you live outside our delivery area, the following delivery charges apply: €49.95.

The following applies to goods available for immediate collection:

Delivery time for parcels / bulky goods: 3–5 working days

Delivery time via courier: 8–14 working days

For backorder items, delivery times are shown directly on the product page or in the shopping cart.

We work with our partner DHL to deliver parcels and freight.

Yes, as soon as your order has been dispatched, you will receive a dispatch confirmation by email. This will contain one or more tracking numbers, which you can use to track the current status of your delivery online at any time.

We currently only deliver to Germany and Luxembourg. Unfortunately, delivery to other countries is not possible at present.

Yes, you can add assembly at a later stage, provided your order has not yet been dispatched. Please contact us via our contact form or reply directly to your order confirmation by email.

The cost of assembly depends on the specific item of furniture.

Yes, for an additional charge, we can arrange for your old furniture to be collected and disposed of. Please get in touch via our contact form.

Delivery is carried out by qualified two-man teams to the desired installation location, provided that the spatial conditions allow this. Should transport to the desired location not be possible, delivery will be made to the front door. The decision on feasibility is made by the delivery team on site. There are no additional costs for transport to the desired location.

Yes, there are various ways to adjust the delivery date:

Parcel services: You can adjust the delivery options directly in the DHL app or via the tracking service. For example, you can select your preferred delivery date.

Items sent via a courier: If your order has not yet been dispatched, we can delay the delivery for you. Please contact us in good time via our contact form or reply directly to your order confirmation. As soon as the courier has received your order, they will contact you to arrange a suitable delivery date. Please note, however, that the courier will not store the goods for an extended period.

That depends on the type of delivery.

Parcel deliveries: Your parcel will either be left with a neighbour or taken to a DHL branch or parcel shop. Your parcel will be held there for you to collect for up to seven working days.

Freight-forwarded goods: The freight forwarder will contact you in advance to arrange a delivery date. If an initial delivery attempt is unsuccessful, the freight forwarder will make a further attempt.

Yes, you can have your order delivered to a DHL Packstation or collection point, provided it is a parcel delivery. You can either specify a Packstation or collection point as the delivery address during checkout. Alternatively, you can select the relevant delivery option in the DHL app after your order has been dispatched.

If your delivery is damaged, incomplete or incorrect, please contact us as soon as possible via our contact form.

To enable us to process your enquiry quickly, please provide your order number and, if possible, include photos of the damaged goods or packaging. Our customer service team will work to find a solution for you straight away.

Please get in touch with our customer service team via our contact form. We’ll do our best to help you as soon as possible.

To process your complaint quickly, we need the following information from you:

- Your order number

- A brief description of the problem

- Photos of the affected goods

Please send this information via our contact form. Our customer service team will get in touch with you as soon as possible.

That depends on the specific case. Once our customer service team has reviewed your complaint, they will inform you of the next steps. Small items are usually returned using a return label. Bulky goods are usually collected again by the courier.

Depending on the situation, we will either offer you a free replacement of the item or a refund. Please feel free to let us know your preferred solution when you submit your complaint.

You have 14 days to return your products.

You can create your DHL return label or use the DHL QR code directly. Then simply drop off your parcel at a DHL branch.

Return address: Möbel Ehrmann, Gustav-Hertz-Straße 2, 76829 Landau in the Palatinate

Delivery by courier: Please contact our customer service team via our contact form with the subject line "Returns". Our service team will inform you of the next steps. The return charge is €69.95.

You can return your order within 14 days of receipt. Please register your return via our returns portal or via contact form. Please note that the goods should be returned unused and in their original packaging.

Yes, the return costs depend on the delivery method. For parcel delivery, the return costs are €7.95, and for freight delivery, they are €69.95. These costs are deducted directly from the refund and do not need to be paid in advance.

Yes, for parcel goods, you can return your parcel to a DHL branch, Packstation or collection point.

If you wish to return goods delivered by a courier, please notify us of the return via our contact form. Once we have received your enquiry, our courier will arrange a collection date with you. The return delivery charge for goods delivered by a courier is €69.95.

Yes, you can also return individual items from your order. You can either register this directly via our returns portal or contact us via our contact form.

As soon as we have received and checked your return, we will issue a refund promptly via the original payment method.

Refunds will only be issued via the same payment method you used when placing your order. You will receive an email once we have processed your refund.

You can pay with PayPal, Klarna, credit card, SEPA direct debit, Google Pay and Apple Pay.

With PayPal and Klarna, you also have the option to pay immediately, later or in instalments. Which of these options is displayed to you during the checkout process is determined individually by the respective payment service provider.

Yes, you can pay for your order in instalments using either PayPal or Klarna. PayPal instalment payments are available for orders from €99 up to a maximum of €10,000.

Whether the option to pay in instalments is displayed during the checkout process is determined by the relevant payment service provider based on your order. You can select your preferred payment method directly at checkout.

Yes, we offer purchase on account via our payment service provider Klarna. With Klarna, you can pay immediately, later or in instalments.

If your payment fails, the order will be automatically cancelled and will not be processed further. If you are unsure whether your order was successful, please contact us via our contact form.

If your payment has failed, please place a new order.

You can easily redeem your promotional code in your basket. Under ‘Promotion / Voucher’, you can add a promotional code to your order. The discount will be displayed in your basket once the code has been successfully redeemed.

You can redeem your voucher in your shopping basket. Under ‘Promotion / Voucher’, you can enter your voucher code and the corresponding PIN.

For multiple promotional codes, please read the terms and conditions of the promotion. Vouchers can be redeemed independently of this. Please note, however, that a voucher cannot be redeemed in part.

Unfortunately, it is no longer possible to redeem a voucher after the order has been completed.

Yes, you can buy gift vouchers online from us. To purchase a voucher, please visit our voucher shop here: www.gutscheine.moebelehrmann.de

You can easily create your customer account via our website. To do so, either go to the navigation menu and select ‘Register’, or choose the option during the checkout process for us to create an account for you.

If you’re having trouble logging in, please try resetting your password. You can reset your password directly on the login page by clicking on ‘I have forgotten my password.’ If you continue to experience difficulties, please feel free to contact us via our contact form.

You can easily change your password in your customer account. To do so, go to the ‘Personal Profile’ tab in your customer account and then click on ‘Change password’.

Yes, you can change your email address directly in your customer account. To do this, go to the ‘Personal Profile’ tab in your customer account and then click on ‘Change email address’.

If you would like to delete your customer account and have your stored data deleted, please contact us via our contact form.

You can opt out of receiving marketing communications at any time. To unsubscribe from the newsletter, please click on ‘Unsubscribe from newsletter’ at the very bottom of any newsletter. For postal marketing, please contact us via our contact form.

You can find our opening hours under Locations.