Accounting within the company is divided into three areas: accounts payable, accounts receivable and balance sheet accounting. Our accounting staff are involved, for example, in checking and posting incoming and outgoing invoices, credit checks, checking payment runs and much more.
Customer Service or Customer Care is organised internally into Furniture and Kitchen Customer Service and Damage Reporting. The tasks that our customer service employees deal with on a daily basis include, for example, recording complaints and the associated reordering, clarifying any problems that arise with our customers, processing entire orders from delivery to the complete settlement of the complaint and much more.
Within Purchasing, interaction with all other departments of the company is necessary. The tasks of our purchasing staff include planning and controlling suppliers, articles and product groups, evaluating various key figures, ordering and reordering goods, selecting articles for upcoming advertising campaigns and much more.
The marketing department is divided internally into the graphics department, e-commerce and general marketing. Our employees are responsible for all adverts, information and messages that the Ehrmann company publishes externally, as well as internal and external events. Every week, projects are assigned within the department and current topics are discussed at a team meeting.
In Controlling, internally defined key figures for the entire company and the individual divisions are determined and monitored. The required data is collated via interfaces and databases and broken down into locations and cost units. In addition, there is an ongoing dialogue with all departments as well as close direct coordination with the management. General monitoring of current costs is also part of the Controlling department's remit.
The scheduling department in our company is divided into two areas: the kitchen area and the furniture area. The main tasks in scheduling are agreeing delivery dates and planning and organising tours for our fitters. Scheduling is the interface between sales, customer, customer service and fitters.
